Author Profile Sheila Shaffieis the co-founder of ProcessArc, Inc. For nearly a decade, Shaffie has led Lean Six Sigma initiatives focused on improving business processes around the globe for service companies like Thomson Reuters, GMAC, RW Baird, Allied Capital, Guaranty Bank, and Associated Bank. She has delivered over $40MM of financial benefits via reduction of operational cost, and identification of incremental revenue opportunities. She has trained over 250 Executives and future Green Belts and Black Belts.Prior to launching ProcessArc, Shaffie held leadership positions in quality and process management at three General Electric businesses � Plastics, HealthCare, and Capital. She… has a proven track record in launching global quality initiatives, Lean Six Sigma process refinement, and delivering quantifiable customer satisfaction. As the Director of Quality, she pioneered the usage of Lean and Six Sigma at GE Capital's transactional environment. Her efforts led to an 80 percent improvement in customer service level. Shaffie honed her Six Sigma, Transactional Lean, Change Management and Kaizan skills by closing out over 250 Six Sigma projects and delivering $90MM in cost reduction. In her career at GE, she trained and led over 100 Green Belts and Black Belts globally.Sheila Shaffie holds a MBA from the University of Chicago, and a BS in Chemical Engineering from the University of Waterloo. She is GE Six Sigma Green Belt, Black Belt, and Master Black Belt certified. She has received additional training in GE's Technical Leadership and Management Development Programs, as well as Change Acceleration Process (CAP) and CAP Facilitation.