Organizational Development

ISBN-10: 0071743820
ISBN-13: 9780071743822
Edition: 2011
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Book details

List price: $32.95
Copyright year: 2011
Publisher: McGraw-Hill Education
Publication date: 9/20/2010
Binding: Paperback
Pages: 240
Size: 8.40" wide x 9.00" long x 0.70" tall
Weight: 0.924
Language: English

Introduction
Creating the Culture
What Is Culture?
How Is Culture Created?
How Is Culture Transmitted?
What Are the Advantages and Disadvantages of Culture?
What Makes a Successful Culture?
Where Is Culture?
How Can Culture Be Changed?
Putting Culture in Perspective
Review Quiz
The Science and Art of Goal-Setting to Define the Business
Why Set Goals?
What Is a Goal?
Strategies for Goal-Setting
How Do You Make Goals Matter to You?
SMART Goals
How Do You Maintain Momentum?
What About Setting Group Goals?
How Do Goals Define the Company?
The High-Performance Cycle
Goals and Flow
A Final Word on Goal-Setting
Review Quiz
Making People Care-Before You Start
Create Excitement if You Want Enthusiasm
Can You Say What You See?
What Is a Vision?
How Do the Vision and the Goals Interact?
Crafting Your Vision
Communicating Your Vision
Vision and Flow
Review Quiz
Building the Foundation: Whom, and How, Do You Hire?
Calling Dr. Staff!
How Do You Know What to Look For?
Becoming a Talent Magnet
The Godot Effect
How Does the Hiring Process Shape Your Culture?
What Are You Really Offering?
How Do You Select Candidates?
How Do I Convince the Candidate to Take the Job?
What if I Hire the Wrong People?
Review Quiz
The Motivation Trap
Why Are They So Unmotivated?
Push, Pull, or Get Out of the Way
What Are the Preconditions of Motivation?
What Is the Motivation Trap?
Rewards and Feedback
Routine Matters!
It's a Marathon!
Don't Be Cheap
What About Volunteer Organizations?
Motivation and Flow
Review Quiz
Post-Heroic Teams
The Missing "I"
Why Teams Fail
What Is the Life Cycle of a Team?
How Do I Build My Team?
Review Quiz
The Role of Emotions in Leadership
What Is Leadership?
"Never Tell Anyone to Do What You Can't Do..."
We're All Leaders!
Power and Leadership
Understanding Key Emotions in Leadship
What Are Avoidance Behaviors?
Strategies for Building Teams
What if You're Taking Over an Existing Team?
Review Quiz
Management Jujitsu: Negotiation, Problem-Solving, and Decision-Making Techniques
The Art of Nonresistance
Why Do You Want What You Want?
Surgery Is a Form of Medicine
Do I See What You See?
Reframe or Redirect Challenges
The Path of Least Resistance
Use Their Imaginations
Feedback and Reviews
Review Quiz
Managing Change
A Paradigm Is Not Twenty Cents
How Do I Build Momentum for Change?
How Do I Make Change Easy?
What About Feedback?
The Secret to Successful Change
Review Quiz
Problem Solving
What Is the Problem with Problems?
Make a Decision!
What About the People Involved?
What About Ethics?
Review Quiz
Mistakes: The Foundation of Innovation
What Is the Goal of My Business?
Make More Mistakes
What Is the Connection Between Organizational Culture and Innovation?
What Are the Traps That Organizations Fall Into?
The Art of Not Making a Lightbulb
It's a Process!
Review Quiz
Putting It All Together: Scheduling Success
The Illusion of Time
The Performance Curve
You Only Live Twice
Making the Most of Meetings
Scheduling Success
Developing Your Organization
Review Quiz
Bibliography
Index
Instructions for Accessing Online Final Exam and Chapter Quiz Answers

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