Becoming a Successful Manager, Second Edition

Name: Becoming a Successful Manager, Second Edition
Price: 3.61 USD
Availability: InStock
ISBN: 9780071741644

ISBN-10: 007174164X

ISBN-13: 9780071741644

Edition: 2nd 2010

Authors: J. Robert Parkinson, Gary Grossman, Jack Grossman

List price: $21.00

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Book details

List price: $21.00
Edition: 2nd
Copyright year: 2010
Publisher: McGraw-Hill Education
Publication date: 5/10/2010
Binding: Paperback
Pages: 224
Size: 6.00" wide x 9.00" long x 0.54" tall
Weight: 0.638
Language: English



Acknowledgments


A Note from the Authors



Knowing the Territory



What Is a Professional Manager?



Defining Your Role



The Staff Mosaic-Working Together



Understanding Each Person in Your Department



Clarifying What You and Your Employees Have in Common



Establishing a Solid Departmental Foundation



Adopting Positive and Productive Attitudes



Perpetuating a Problem-Solving Culture



Listening-Really Listen and You Will Hear More than Words



Mastering the Art of Asking Questions



Eliminating Weeds from Your Departmental Garden



Giving the Gift of Constructive Criticism



Building on Your Foundation



Hiring the Right People



Conducting Meaningful Performance Reviews



Delegating Effectively and Empowering Employees to Take Risks



Mastering Productive Meetings Is as Easy as PIE



Resolving Conflicts



Handling Harassment



Moving Forward


Appendix


Index