Boss's Survival Guide Workplace 911 for the Toughest Problems Today's Managers Face

ISBN-10: 007166808X
ISBN-13: 9780071668088
Edition: 2nd 2010
List price: $26.00 Buy it from $3.00
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Book details

List price: $26.00
Edition: 2nd
Copyright year: 2010
Publisher: McGraw-Hill Companies, The
Publication date: 12/16/2009
Binding: Paperback
Pages: 448
Size: 6.00" wide x 8.00" long x 1.00" tall
Weight: 1.232
Language: English

Bob Rosner (Bainbridge Island, WA) is creator of "Working Wounded," a nationally syndicated column and Web site.

Allan Halcrow (Irvine, CA), is a consultant and the former editor-in-chief of Workforce magazine.

Special Acknowledgments
Acknowledgments
The Forgotten Four
The Forgotten Four
Fairness
Flexibility
Leverage
Empathy
Forgotten Four Summarized
Do the Right Thing
The Essential 10: A Short Course in Management
Surviving Tough Times: The Essential 10
Having a Bigger Impact at Work: The Essential 10
Staying Out of Jail: The Essential 10
Keeping Your Best People: The Essential 10
Managing Yourself
Managing Up: How to Keep Your Boss Happy
Your Career: How to Stay Competitive in the Job Market
12 Questions to Measure Your Effectiveness
360-Degree Feedback: How to Get the Truth (and Improve Your Performance)
Mission, Goal Setting, and Finding Opportunities: How to Sort Out the "Where To?" of Work
Time Management: How to Make the Most of Every Hour
Stress: How to Cope with Workplace Pressure
Project Management: How to Stay on Top of What You Need to Do
Walk the Talk: How to Align What You Say and What You Do
Listening Skills: How to Hear What People Really Have to Say
Apologizing: Why Managing Often Means Having to Say You're Sorry
Managing Performance
Leadership: How to Vary Your Style to Get Results
Managing 101: How to Be the Boss Today's Employees Need
Keep Employees in the Loop: How to Fill the Information Vacuum
Job Descriptions: How to Draft Blueprints for Results
Behavioral Expectations: How to Direct the How of the Job
The Handbook: How to Use the Rules to Your Advantage
Informal Recognition: How to Keep Employees Motivated
Formal Recognition: How to Celebrate Milestones
Documenting Performance: How to Be Fair, Complete, and Legal
Performance Reviews: How to Keep Employees on Track
Personnel Files: How to Keep Your Records Useful and Legal
Overtime/Comp Time: How to Pay People
Negligent Supervision: How What You Don't Do Can Cost You
Training: How to Keep People Learning and Growing
Meetings: How to Get Things Done (Without Wasting Time)
Working with HR: How Human Resources Can Help You Get the Most Out of Your Team
And Then There's Real Life
Conflict Management: How to Resolve Disagreements (Without Bloodshed)
Fear and Mistrust: How to Overcome Negative Emotions That Infect the Workplace
Sexual Harassment: How to Recognize and Prevent Inappropriate Behavior
Privacy: How to Balance the Rights of Employees and Your Company
Medical Problems and the FMLA: How to Help an Employee Through a Personal or Family Medical Crisis
Drug and Alcohol Abuse: How to Confront the Addicted Employee
It's Not Your Father's Workplace
Innovation: How to Get Creative in Tough Times
Organizational Culture: How to Manage in Sync with Your Company's Values
E-mail: How to Manage Electronic Communication (and Not Let It Manage You)
The Internet: How to Keep an Asset from Becoming a Liability (or a Lawsuit)
Texts, Tweets, and the Next New Technology: How to Stay Connected (Without Losing Your Mind)
Virtual Employees: How to Manage the People You Can't See
Emotional Intelligence: How to Recognize and Use the Data in Your Emotions
Today's Diverse Workforce
Cultural Values: How to Get Past Race and Ethnicity
The Generation Gap: How to Help Everyone Get Along (and Get Things Done)
Disabilities: How to Help Employees Give Their Best
Religion: How to Respect Established Practices
Sexual Orientation: How to Include the Invisible Minority
Parents: How to Help Employees Balance Work and Family
Employees Without Children: How to Reap Rewards by Recognizing Personal Lives
Making Successful Hires
Sourcing Candidates: Where to Find the Right Person for the Job
Applications: How to Get the Basic Information You Need
R�sum�s: How to Spot the Hype and Find the Truth
Assessment Tools: How to Be Sure Candidates Will Fit In
Physicals: How to Be Sure Candidates Will Be Able to Do the Job
Reference Checks: How to Get the Whole Story
Background Checks: How to Find Out What Candidates Don't Want You to Know
Interviews: How to Get the Information You Need
Job Offers: How to Structure and Negotiate a Win-Win Package
Closing the Deal: How to Turn Candidates into Employees
First Days on the Job: How to Lay the Groundwork for Success
The 90-Day Review: How to Decide Whether the Employee Should Stay-Or Go
Discipline and Termination
Discipline: How to Change Problem Behavior
Termination: How to Let People Go Fairly and Legally
Constructive Termination: How to Protect Yourself from Claims That People Were Forced to Quit
Termination Letters: How to Write a Document That Protects Your Company
Resignations: How to Get Closure When People Move On
Alternatives to Layoffs: How to Keep Top Talent (and Still Cut Costs)
Layoffs: How to Cut the Risk of Lawsuits
Postscript
Index

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