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Built to Serve How to Drive the Bottom Line with People-First Practices

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ISBN-10: 0071497927

ISBN-13: 9780071497923

Edition: 2008

Authors: Dan J. Sanders, Stephen Covey, Ken Blanchard

List price: $42.00
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In "Built to Serve," Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work. Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity. The time is now. Sanders reveals how your…    
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Book details

List price: $42.00
Copyright year: 2008
Publisher: McGraw-Hill Education
Publication date: 9/17/2007
Binding: Hardcover
Pages: 200
Size: 5.20" wide x 8.00" long x 0.98" tall
Weight: 0.880

Dan J. Sandersis CEO of United Supermarkets, winner of the National Torch Award for Marketplace Ethics, and cofounder of The Center for Corporate Culture. Galen Waltersis senior partner and founder of Go Think!, a marketing transition and guidance firm, and founder of adplex.

Kenneth Hartely Blanchard was born May 6, 1939, in Orange, New Jersey. He married Marjorie McKee, a business consultant, in 1962. He founded Blanchard Training and Development in 1977. Blanchard has cowritten several books on management, including one of the best-selling management books of all time, The One-Minute Manager (1982) with Spencer Johnson. In the book, the authors describe effective and efficient management skills. The basics to good management are setting goals, praising, and reprimanding. Blanchard says that these skills can easily be translated to work in the home as well as the office. Blanchard lives in San Diego, California.

Foreword: Dr. Stephen R. Covey
Preface
Introduction
Building a People Culture in a Numbers World
Understanding Higher Math
The Emerging Career Model
Making Winners Fail
Knowing Players from Fans
Executing First Things First
Defining the Who: See the Vision
Defining the What: Know the Mission
Defining the When: Keep the Faith
When Things Go Bad (and They Will)
Intangibles Drive Tangibles
People, Not Profits
Decision-Making: More Than a Spreadsheet
The 4P Management System
Humility Trumps Pride
Conclusion
Afterword: Ken Blanchard
Index