Built to Serve How to Drive the Bottom Line with People-First Practices

ISBN-10: 0071497927

ISBN-13: 9780071497923

Edition: 2008

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Description: In "Built to Serve," Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work. Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity. The time is now. Sanders reveals how your people can adopt United's mission of "Ultimate Service, Superior Performance, Positive Impact." He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce. Treat your customers like partners Create a people-centered culture in a numbers-focused world Communicate your organization's vision Focus on strengths, not weaknesses Tie performance to the success of your mission Reduce your employee turnover Build communities connected by an emotional bond Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place When you're built to serve, employees come to work because they want to, not just because they have to. "Built to Serve" is your hands-on guide to seeking this higher purpose.

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Book details

List price: $32.00
Copyright year: 2008
Publisher: McGraw-Hill Companies, The
Publication date: 8/27/2007
Binding: Hardcover
Pages: 200
Size: 5.25" wide x 8.25" long x 1.00" tall
Weight: 1.100
Language: English

Dan J. Sandersis CEO of United Supermarkets, Ltd., an award-winning supermarket chain known for its service-oriented culture. He is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

Kenneth Hartely Blanchard was born May 6, 1939, in Orange, New Jersey. He married Marjorie McKee, a business consultant, in 1962. He founded Blanchard Training and Development in 1977. Blanchard has cowritten several books on management, including one of the best-selling management books of all time, The One-Minute Manager (1982) with Spencer Johnson. In the book, the authors describe effective and efficient management skills. The basics to good management are setting goals, praising, and reprimanding. Blanchard says that these skills can easily be translated to work in the home as well as the office. Blanchard lives in San Diego, California.

Stephen R. Covey was born on October 24, 1932, in Salt Lake City, Utah. He married Sandra Merrill and had nine children. Covey received a B.A. from University of Utah, an M.B.A. from Harvard, and a D.R.E. from Brigham Young University. He was a teacher and administrator at BYU. Covey founded Covey Leadership Center in 1983 and has published a periodical, Executive Excellence. Covey authors books and articles on leadership, personal and organizational effectiveness, and family and interpersonal relationships. He promotes individual awareness, self-control, discipline, and a sense of purpose in seeking a balanced life. He recommends that companies treat employees more holistically to raise productivity. His works have been widely translated. His best known book is Seven Habits of Highly Effective People, first published in 1989, which has sold several million copies. Other Covey books include: Principle Centered Leadership (1991), First Things First: to Live, to Love, to Learn, and to Leave a Legacy (1994), Daily Reflections for Highly Effective People, First Things First Every Day Because Where You're Headed Is More Important Than How Fast You're Going (1997), The Seven Habits of Highly Effective Families, and Seven Habits of Highly Effective Organizations. Covey received the Thomas More College Medallion and the Utah Symphony Fiftieth Anniversary Award in 1990, and the McFeely Award of the International Management Council for contributions and service in 1991.

Foreword: Dr. Stephen R. Covey
Preface
Introduction
Building a People Culture in a Numbers World
Understanding Higher Math
The Emerging Career Model
Making Winners Fail
Knowing Players from Fans
Executing First Things First
Defining the Who: See the Vision
Defining the What: Know the Mission
Defining the When: Keep the Faith
When Things Go Bad (and They Will)
Intangibles Drive Tangibles
People, Not Profits
Decision-Making: More Than a Spreadsheet
The 4P Management System
Humility Trumps Pride
Conclusion
Afterword: Ken Blanchard
Index
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