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| Preface | |
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| Acknowledgments | |
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| Introduction | |
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| Maximizing Maintenance Best Practices with a Profit-Centered Approach | |
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| A Profit- and Customer-Centered Maintenance Strategy | |
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| Key Requirements for Profit- and Customer-Centered Maintenance | |
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| Four Real Maintenance Challenges We All Face | |
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| Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance Excellence | |
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| The Scoreboard for Maintenance Excellence | |
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| Guidelines for Conducting a Scoreboard for Maintenance Excellence Assessment | |
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| Strategy for Developing a Corporate-Wide Scoreboard | |
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| Case Study: The Scoreboard Self-Assessment: Just Do It! | |
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| Developing Your CMMS as a True Maintenance Business Management System | |
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| Maximizing the Value of CMMS for Profit-Centered Maintenance | |
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| CMMS Functional Requirements That Support the Business of Maintenance | |
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| Case Study: Quantitative and Qualitative Factors for CMMS Selection | |
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| Maximizing Your IT Investment with the CMMS Benchmarking System | |
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| Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel Maker | |
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| The Profit- and Customer-Centered Maintenance Operation | |
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| Improving Craft Productivity: An Essential Strategy for Profit and Customer Service | |
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| Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) Factor | |
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| The ACE Team Benchmarking Process: A New Benchmarking Tool | |
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| Profit- and Customer-Centered Best Practices | |
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| Maintenance Quality and Customer Service | |
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| Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane Group | |
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| PRIDE in Ownership with Operator-Based Maintenance | |
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| Case Study: Developing an Effective Preventive Maintenance Strategy | |
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| Today's Predictive Maintenance Technology: Key to Continuous Reliability Improvement | |
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| Auto Identification Strategies to Support Maintenance Storeroom Excellence | |
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| Case Study: Planning for Maintenance Excellence in Action at Lucent Technologies | |
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| Validating Best Practice Results with the Maintenance Excellence Index | |
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| Determine and Quantify Benefits and Gained Value | |
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| Developing Your Maintenance Index to Validate Results | |
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| Nontraditional Return on Investment for Improving Your Maintenance Return on Investment | |
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| The Journey Toward Maintenance Excellence | |
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| Developing and Implementing a Profit-Centered Action Plan | |
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| Achieving PRIDE in Maintenance | |
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| The Journey Toward Maintenance Excellence: Where Will You Go Now? | |
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| The Scoreboard for Maintenance Excellence | |
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| The CMMS Benchmarking System | |
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| CMMS Functionality Rating Checklist | |
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| Case Study: What Do Your Crafts Think about CMMS? | |
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| Maintenance Excellence Glossary | |
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| Maintenance Excellence Strategy Team Charter Example | |
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| Ace Team Benchmarking Team Charter Example | |
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| Ace Team Forms | |
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| OEE and Maintenance 5s Forms | |
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| Customer Service Pocket Pal Example | |
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| A 1999 Vision of Maintenance at the Millennium: Revisited in 2006 | |
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| Comparison of Scoreboards | |
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| Index | |