Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

Name: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
Price: 4.88 USD
Availability: InStock
ISBN: 9780071444538

ISBN-10: 007144453X

ISBN-13: 9780071444538

Edition: 2005

Authors: Robert Bacal

List price: $9.95

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Description:

Robert Bacal presents perfect phrases and scripts to help employees deal with customers in a professional way, showing how to reduce stress, find the right words to say, and handle difficult customers with ease and confidence.

Book details

List price: $9.95
Copyright year: 2005
Publisher: McGraw-Hill Companies, The
Publication date: 12/29/2004
Binding: Paperback
Pages: 240
Size: 5.00" wide x 8.00" long x 0.56" tall
Weight: 0.550
Language: English

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