Meryl Runion, CSP is a certified speaking professional and the author of three books, two of which were published by MHP (Perfect Phrases for Managers & Supervisors and How to Use Power Phrases). She is the founder of SpeakStrong INC, a training organization that teaches individuals and organizations how to say what they mean and mean what they say. Her hundreds of clients include IBM, FBI and the IRS. Her PowerPhrase a Week newsletter has 13,000 subscribers.Wendy Mack is a speaker, consultant, and author who specializes in leadership, change, and communication. Since founding T3 Consulting in 2001, she has helped leaders from dozens of companies such as Northrop Grumman, Freddie Mac, and… AOL plan and implement large-scale change initiatives.