Dealing with Difficult People 24 Lessons for Bringing Out the Best in Everyone

Name: Dealing with Difficult People 24 Lessons for Bringing Out the Best in Everyone
Price: 3.6 USD
Availability: InStock
ISBN: 9780071416412

ISBN-10: 0071416412

ISBN-13: 9780071416412

Edition: 2003

Authors: Rick Brinkman, Rick Kirschner

List price: $16.00

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Description:

Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. Written by Doctors Rick Brinkman and Rick Kirschner, today's most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about: * Forces that compel people to be difficult * How to listen to understand-and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors

Book details

List price: $16.00
Copyright year: 2003
Publisher: McGraw-Hill Education
Publication date: 3/13/2003
Binding: Comb Bound
Pages: 64
Size: 5.80" wide x 8.70" long x 0.32" tall
Weight: 0.220
Language: English



Recognize the 10 most unwanted behaviors


Choose your approach


Understand the four intents


Understand the first intent : get it done


Understand the second intent : get it right


Understand the third intent : get along


Understand the fourth intent : get appreciated


Recognize the results of threatened intents


Reduce differences


Listen to understand


Reach a deeper understanding


Speak to be understood


Project and expect the best


Bring out the best in the tank


Bring out the best in the sniper


Bring out the best in that know-it-all


Bring out the best in the think-they-know-it-all


Bring out the best in the grenade


Bring out the best in the yes person


Bring out the best in the maybe person


Bring out the best in the nothing person


Bring out the best in the no person


Bring out the best in the whiner


Take the first three action steps