Dealing with Difficult People 24 Lessons for Bringing Out the Best in Everyone

ISBN-10: 0071416412

ISBN-13: 9780071416412

Edition: 2003

List price: $12.00
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Description: Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. Written by Doctors Rick Brinkman and Rick Kirschner, today's most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about: * Forces that compel people to be difficult * How to listen to understand-and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors

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Book details

List price: $12.00
Copyright year: 2003
Publisher: McGraw-Hill Education
Publication date: 3/13/2003
Binding: Comb Bound 
Pages: 64
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.264
Language: English

Recognize the 10 most unwanted behaviors
Choose your approach
Understand the four intents
Understand the first intent : get it done
Understand the second intent : get it right
Understand the third intent : get along
Understand the fourth intent : get appreciated
Recognize the results of threatened intents
Reduce differences
Listen to understand
Reach a deeper understanding
Speak to be understood
Project and expect the best
Bring out the best in the tank
Bring out the best in the sniper
Bring out the best in that know-it-all
Bring out the best in the think-they-know-it-all
Bring out the best in the grenade
Bring out the best in the yes person
Bring out the best in the maybe person
Bring out the best in the nothing person
Bring out the best in the no person
Bring out the best in the whiner
Take the first three action steps
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