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| Foreword | |
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| Acknowledgments | |
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| Introduction | |
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| Setting the Scene | |
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| On-Demand Air Transportation | |
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| On-Demand Air Transportation Defined | |
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| Personal Aviation | |
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| Business Aviation | |
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| The Beginnings | |
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| Travel Is Important for Business | |
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| The Reasons | |
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| How Companies Use Aircraft | |
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| Justifying Business Aviation | |
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| Fortune 500 | |
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| Safety | |
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| The Future | |
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| Aircraft | |
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| Aircraft Characteristics | |
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| On-Demand Aviation Methods | |
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| Employee/Owner-Flown | |
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| In-House Flight Department Using Owned/Leased Aircraft | |
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| Management Company | |
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| Joint Ownership | |
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| Interchange | |
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| Time Share | |
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| Charter | |
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| Fractional Ownership | |
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| Choosing the Best Method | |
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| Determining the Need | |
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| Air Transportation Needs | |
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| Why Individuals and Companies Use On-Demand Air Transportation | |
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| Defining the Requirement | |
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| Air Transportation Analysis | |
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| Travel History | |
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| The Future | |
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| Solutions | |
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| Choosing the Method | |
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| What Users Want in On-Demand Air Transportation | |
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| Methods | |
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| Running the Numbers | |
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| Cost Components | |
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| Evaluating the Options | |
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| Getting Started | |
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| First Things | |
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| Aircraft Use Policy | |
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| Chargebacks | |
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| Oversight | |
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| Staying Informed | |
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| Owner/Employee-Flown Operations | |
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| Purpose of the Business Aircraft | |
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| Learning to Fly | |
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| Role of the Owner/Employee-Pilot | |
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| Acquiring the Aircraft | |
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| Acquisition Assistance | |
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| Insurance | |
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| Flight Records | |
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| Standards | |
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| The Business of Safety | |
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| Training | |
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| Duty Time | |
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| Limitations | |
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| Maintenance | |
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| Aircraft Charter | |
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| Checking the Record | |
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| Charges | |
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| Evaluation | |
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| Fractional Ownership | |
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| Investigating the Service | |
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| Managing It | |
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| In-House Aircraft | |
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| Finding the Right People | |
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| Basing the Operation | |
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| Acquiring the Aircraft | |
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| Management Company | |
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| The Contract | |
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| Performance Measures/Reports | |
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| Joint Ownership | |
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| Other Methods | |
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| Running the Business | |
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| It Really is a Business | |
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| Organization | |
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| Scheduling | |
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| Personnel | |
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| Policy | |
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| Procedure | |
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| Scheduling Software | |
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| International | |
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| Administration | |
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| Administrative Practice | |
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| Developing Practices | |
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| Talking With the Folks Downtown | |
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| Organizational Conflict | |
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| Get Them on Your Side | |
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| Making House Calls | |
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| Finance and Accounting | |
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| Taxes | |
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| Financial Planning | |
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| Budgets | |
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| Building the Budget | |
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| Capital Budgets | |
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| Controlling/Tracking Budgets | |
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| Budget Justification | |
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| Personnel | |
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| Hiring | |
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| Motivation | |
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| Communicating Expectations | |
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| Performance Evaluation | |
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| Human Resources | |
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| Career Development | |
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| Leadership | |
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| Planning | |
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| Mission Control | |
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| The Plans | |
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| Flight Department Performance | |
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| Efficiency versus Effectiveness | |
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| Ratios | |
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| Tracking It | |
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| Comparisons | |
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| Presenting the Information | |
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| Information versus Data | |
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| Reports | |
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| Flight Department Evaluation | |
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| Saving Money | |
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| Seeking a Better Way | |
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| Optimizing | |
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| Know Thyself | |
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| Outside Help | |
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| All That Glitters Is Not Gold | |
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| The Payoff | |
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| Image of the Department | |
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| Advertising the Department | |
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| Customer Orientation | |
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| Customer Surveys | |
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| The Tools | |
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| Presentation | |
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| The Sale | |
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| The Small Flight Department | |
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| Communications | |
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| Support Staff | |
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| Networking | |
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| Think Backup | |
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| Planning | |
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| Flight Department Management | |
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| Management 101 | |
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| The Basics | |
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| Planning | |
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| Execution | |
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| Feedback | |
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| No Shortcuts | |
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| Theories of Management | |
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| The Beginnings | |
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| Behavioral Approaches | |
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| Modern Theories | |
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| Future Theories | |
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| Learning It | |
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| Management Skills | |
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| Acquiring Skills | |
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| The Flight Department Manager as a Business Executive | |
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| Training the Boss | |
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| Preparing the Next Generation | |
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| Mentoring | |
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| Teamwork | |
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| Universal Mentoring | |
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| Flight Departments in Trouble | |
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| Normal Operations | |
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| Warning Signs | |
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| Bottom Line | |
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| The Defining Moment | |
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| Attention Getters | |
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| Educating | |
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| Communicating (Again!) | |
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| It Only Takes Once | |
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| Corporate Stages of Development | |
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| Entrepreneurial Stage | |
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| Growth Stage | |
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| Consolidation Stage | |
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| Mature Stage | |
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| Decline, Renewal, or Acquisition | |
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| Combinations | |
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| Lessons Learned | |
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| A Sense of Mission | |
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| Standards | |
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| Leadership | |
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| Rapport with the Company | |
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| Teamwork | |
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| Operations | |
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| Overview | |
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| Is This Any Way to Run an Airline? | |
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| Accident Rates | |
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| Compliance | |
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| Risk versus Reward: Cautionary Tales | |
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| Critical Elements | |
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| Attractive Awards | |
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| Flight Operations Manual | |
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| Building It | |
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| Excuses, Excuses | |
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| Changes | |
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| Every Situation? | |
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| Singing from the Same Hymn Book | |
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| International Standards | |
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| Standards for Life | |
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| Needing Them | |
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| Predictability | |
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| Development | |
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| Procedure or Technique? | |
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| Checking Up | |
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| Operations | |
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| Dispatch Control | |
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| Setting Limits | |
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| Flight Crew Scheduling | |
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| Flight Crew Duty Time Limits | |
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| How Many Pilots? | |
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| Checklists | |
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| The Tyranny of Automation | |
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| Aircraft Airworthiness | |
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| Noise | |
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| Helicopter Operations | |
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| Chartering Aircraft | |
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| Knowing the Regulators | |
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| Training | |
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| International Operations | |
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| Airports | |
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| Security | |
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| Professionalism | |
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| Job Security | |
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| Technical Challenge | |
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| The Professional Approach | |
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| Maintenance | |
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| Contract or In-House Maintenance | |
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| Contract Maintenance | |
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| In-House Maintenance | |
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| Organization | |
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| Small Flight Departments | |
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| Larger Flight Departments | |
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| Personnel | |
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| Maintenance Operations | |
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| Airworthiness Determination | |
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| Maintenance Planning | |
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| Maintenance Control | |
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| Discrepancies | |
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| Minimum Equipment List | |
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| Maintenance Away From Home Base | |
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| Aircraft Maintenance Reference Materials | |
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| Parts Inventory and Control | |
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| Duty Time | |
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| Quality Control | |
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| Maintenance Manual | |
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| Aircraft Handling | |
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| Security | |
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| Evaluating Maintenance Performance | |
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| Recordkeeping | |
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| Regulations to Comply With | |
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| Computerized Record Tracking Systems | |
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| Training | |
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| Maintenance Resource Management | |
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| Passenger Handling | |
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| Safety | |
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| Safe Hangars for All | |
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| Solo Technicians | |
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| Upstairs, Downstairs | |
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| Know the Regulators | |
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| Selling Maintenance | |
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| Safety | |
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| Safety Programs | |
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| Crafting the Safety Function | |
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| Model Safety Program | |
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| Building In Safety | |
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| Passenger Safety | |
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| Accident/Incident Planning | |
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| The Plan | |
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| Elements of the Plan | |
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| Implement It | |
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| Putting It All Together | |
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| Institutional Flight Departments | |
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| Most Admired | |
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| Profit and Loss | |
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| The Excellent Flight Department | |
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| Ways and Means | |
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| Attainment | |
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| Safety, Service, Value | |
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| Safety First, Last, Always | |
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| Service with a Smile | |
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| Good Value Creates Job Security | |
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| Hierarchies | |
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| When in Doubt | |
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| Business Aviation Background | |
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| Air Transportation Requirements | |
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| Owner Flown Procedures | |
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| Budget Justification | |
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| Employee Jobs and Performance | |
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| Glossary | |
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| Index | |
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| About the Author | |