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| List of Figures | |
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| List of Tables | |
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| List of Worksheets | |
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| Preface | |
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| Introduction | |
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| How to Use The Six Sigma Planner | |
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| Planning | |
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| Develop the Project Charter | |
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| Project Charter | |
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| The Project Charter Document | |
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| Conduct a Feasibility Analysis | |
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| Is This a Valid Project | |
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| Feasibility Analysis Study | |
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| The Project Plan | |
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| Project Metrics | |
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| Refining the Dollar Opportunity Estimates | |
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| How Will I Monitor Satisfaction with Project Success? | |
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| Identify Human Resources Need to Complete the Project | |
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| Identify Other Resources Needed to Complete the Project | |
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| Work Breakdown Structures | |
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| Creating the WBS | |
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| Integration and Test | |
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| Project Schedule Development | |
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| Activity Definition | |
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| Activity Dependencies | |
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| Estimating Activity Duration | |
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| Gantt Charts | |
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| Network Diagrams | |
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| Resource Availability | |
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| Calendars | |
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| Schedule Improvement | |
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| Estimating Project Duration Statistically | |
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| Calculating the Cost of a Schedule | |
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| Resource Leveling | |
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| Project Control Subplans | |
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| Risk Control Plan | |
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| Quality Plan | |
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| Cost Control Plan | |
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| Schedule Control Plan | |
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| Project Schedule Management | |
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| Scope Change Control Plan | |
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| Change Control System | |
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| Define | |
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| What Is the Current State? | |
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| What's Wrong with the Way Things are Now? | |
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| Quantify the Undesirable Effects | |
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| Tools and Techniques | |
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| Failure Mode and Effect Analysis (FMEA) | |
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| FMEA Process | |
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| Process Metrics | |
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| Other Key Factors and Metrics | |
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| How Does This Project Move the Organization Toward Its Strategic Goals and Objectives? | |
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| Measure | |
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| Measurement Reliability and Validity | |
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| Dimension Measurement Analysis | |
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| Attribute Measurement Analysis | |
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| Analyze | |
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| Quantify the Current Process | |
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| Catalog of Data Sources for This Process | |
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| Exploratory Data Analysis | |
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| Descriptive Data Analysis | |
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| Example of Using Worksheet | |
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| Quantify the Capability of the Current Process | |
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| Conduct a Process Audit | |
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| Prepare an Audit Report | |
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| Determine Sigma and DPMO Levels CTx's | |
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| Process Capability and Process Actual Sigma Levels Continuous CTx Characteristics | |
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| Measuring Process Capability for Variables Data | |
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| Measuring Actual Process Performance for Variables Data | |
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| Process Capability and Process Actual Sigma Levels for Attribute CTx Characteristics | |
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| Measuring Process Capability for Attributes Data | |
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| Measuring Actual Process Performance for Variables Data | |
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| Improve | |
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| Optimize the Process | |
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| Perform Designed Experiments | |
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| What Will the Future State Be? | |
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| What are the Best Practices in This Area? | |
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| Create a Future State Process Map | |
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| Six Sigma Project Activities Template | |
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| Presentation and Acceptance of Deliverables | |
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| Control | |
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| Control Failure Mode and Effect Analysis (FMEA) | |
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| Business Process Control Systems | |
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| How Will We Maintain the Gains Made? | |
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| A Tutorial on Project Selection and Management | |
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| Choosing the Right Projects | |
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| Customer Value Projects | |
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| Using QFD to Link Six Sigma Projects to Strategies | |
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| The Strategy Deployment Plan | |
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| Using Customer Demands to Design For Six Sigma | |
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| Structured Decision-Making | |
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| Shareholder Value Projects | |
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| Other Six Sigma Projects | |
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| Analyzing Project Candidates | |
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| Other Methods of Identifying Promising Projects | |
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| Using Pareto Analysis to Identify Six Sigma Candidates | |
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| Throughput-Based Project Selection | |
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| Multitasking and Project Scheduling | |
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| Critical Chain Project Portfolio Management | |
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| Summary and Preliminary Project Selection | |
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| Tracking Six Sigma Results | |
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| Financial Results Validation | |
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| Types of Savings | |
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| Lessons Learned: Capture and Replication | |
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| Appendices | |
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| Issues List | |
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| Risk Control Plan | |
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| Quality Plan | |
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| Cost Control Plan | |
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| Schedule Control Plan | |
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| Project Change Control Plan | |
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| Audit Report | |
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| Business Process Change Control Plan | |
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| Resource Calendars | |
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| Attribute Measurement Error Analysis | |
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| Calculating Yields | |
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| Normalized Yield and Sigma Level | |
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| Analytic Hierarchy Process (AHP) Using MS Excel | |
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| Additional Resources on Six Sigma Project Management | |
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| Figures | |
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| The Six Sigma Project Process Flow | |
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| Map of Six Sigma Project Flow | |
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| Six Sigma Project DMAIC Cycle Questions | |
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| Example of Project Validation Analysis | |
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| Example of Cost-Benefit Opportunity Calculations | |
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| WBS Creation Process Flowchart | |
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| Example of a WBS | |
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| Types of Activity Dependencies | |
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| Gantt Chart of Schedule | |
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| Gantt/Milestone Chart of Actual vs. Scheduled Performance | |
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| Example of Computer Gantt/Milestone Chart | |
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| Example of Network Diagram | |
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| Example of a Computer-Generated Network Diagram | |
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| Example of a Computer-Generated Human Resource Calendar | |
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| Computer Screen for Entering Task Duration Data | |
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| Results of Simulation for Example | |
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| Simulation Results: Probability of Meeting Due Date | |
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| Example of Cross-Functional Process Map | |
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| Define Gate Criteria | |
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| Measure Gate Criteria | |
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| Some EDA Techniques | |
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| Example of Combined DDA and EDA Analysis | |
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| Example of Evaluating a Hypothesis | |
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| Analyze Gate Criteria | |
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| Example of a Future State Process Map | |
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| Improve Gate Criteria | |
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| Control Gate Criteria | |
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| Strategy Deployment Plan | |
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| Strategy Deployment Matrix | |
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| QFD Relationship Weights and Symbols | |
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| Phase II Matrix: Differentiators | |
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| Phase III Matrix: Six Sigma Projects | |
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| Linkage Between Six Sigma Projects and Stakeholders | |
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| Customer Demand Model | |
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| Matrix of Categories for Pairwise Comparisons | |
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| Completed Top-Level Comparison Matrix | |
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| A Simple Process with a Constraint | |
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| Critical Chain Scheduling Illustration | |
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| Lithography Inspection Station Table, Stool, and Magnifying Glass | |
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| Attribute Gauge R&R Dialog Box and Data Layout | |
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| MINITAB "Agreement Within Appraiser" | |
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| Plot of "Agreement Within Appraiser" | |
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| MINITAB "Agreement of Appraiser with Standard" | |
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| Plot of "Agreement of Appraiser with Standard" | |
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| MINITAB "Appraiser Disagreement" | |
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| MINITAB "Agreement Between Appraisers" | |
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| MINITAB "Assessment vs. Standard Agreement Across All Appraisers" | |
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| Excel Spreadsheet for RTY | |
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| Excel Spreadsheet for Calculating Normalized Yield | |
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| Finding RTY Using Simulation Software | |
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| Tables | |
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| Instructions for Completing the Project Charter Statement Form | |
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| Strategies for Meeting the Project Goals | |
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| Tools Useful in Risk Assessment | |
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| Risk Planning vs. Impact and Likelihood of Threatening Events | |
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| Risk Response Planning Tools | |
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| FMEA Severity, Likelihood, Detectibility Rating Guidelines | |
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| FMEA Information | |
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| Phases in Process Optimization | |
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| Typical DMAIC Project Tasks and Responsibilities | |
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| Local and Global Importance Weights | |
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| Example of Using Global Weights in Assessing Alternatives | |
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| Dysfunctional Process Symptoms and Underlying Diseases | |
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| Illustration of the Pareto Priority Index (PPI) | |
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| Throughput Priority of CTx Projects That Affect the Constraint | |
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| Project Throughput Priority vs. Project Focus | |
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| Possible Information to Be Captured | |
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| A Typical View of Six Sigma Projects | |
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| Attribute Measurement Concepts | |
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| Methods of Evaluating Attribute Inspection | |
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| Results of Lithography Attribute Inspection Study | |
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| Inspector Accuracies | |
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| Repeatability and Pairwise Reproducibility for Both Days Combined | |
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| Stability Analysis | |
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| Calculations Used to Find RTY | |
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| Worksheets | |
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| Project Charter Statement | |
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| Project Validation Analysis | |
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| Six Sigma Project Evaluation | |
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| Six Sigma Project Evaluation Guidelines | |
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| Project Budget Development | |
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| Deliverables Metrics | |
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| Dollar Opportunity Estimate | |
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| Project Progress Satisfaction Metrics | |
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| Human Resources Assessment | |
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| Project Resource Planning | |
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| Project Work Breakdown Structure | |
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| List of Penalties for Missing Deadline | |
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| Major Milestones and Target Dates | |
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| Historical Research Summary | |
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| Constraint Analysis | |
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| Activity Dependenciesa | |
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| Activity Duration Estimates | |
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| List of Activities | |
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| Project Gantt/Milestone Chart Template | |
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| Project Gantt/Milestone Chart (Freehand Drawing Format) | |
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| Network Diagram for Project | |
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| Resource Availability Information | |
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| Schedule Improvement Evaluation | |
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| Best-Case, Expected, and Worst-Case Schedule Completion Dates | |
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| Statistical Analysis of Project Duration | |
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| Estimated Cost by Activity Duration | |
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| Cost-Optimization Spreadsheet Results | |
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| Cost-Optimization Graphical Analysis | |
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| Resource Leveling | |
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| Risk Event Classification | |
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| New Opportunities | |
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| Risk Response Plans | |
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| Quality Plan Items | |
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| Project Budget Reports and Reporting Frequency | |
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| Activity Status Management Report | |
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| Change Control Information | |
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| Controlled Documents List | |
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| Current Process Map | |
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| Narrative Description of Undesirable Effects | |
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| Undesirable Effects | |
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| FMEA Worksheet | |
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| CTQ Characteristics | |
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| CTS and CTC Characteristics | |
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| Other Key Factors and Metrics | |
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| Linkages to Enterprise Strategic Goals | |
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| Gauge R&R Results | |
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| Attribute Inspection System Results | |
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| Attribute Inspection Results by Inspector | |
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| Information Resource Catalog | |
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| DDA/EDA-Based Theories to Investigate Further | |
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| Process Audit Check Sheet | |
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| Actual CTx DPMO and Sigma Levels | |
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| Capability Levels of Performance | |
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| Rolled Throughput Yield Analysis | |
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| Optimum Levels of Performance | |
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| Optimum Rolled Throughput Yields | |
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| Benchmarking Step 1: Identify What Is to Be Benchmarked | |
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| Benchmarking Step 2: Identify Comparative Companies | |
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| Benchmarking Step 3: Determine Data Collection Methods | |
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| Benchmarking Step 4: Collect Data on Benchmark | |
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| Benchmarking Step 5: Determine the Current Performance Gap | |
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| Benchmarking Step 6: Identify Causes of the Performance Gap | |
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| Benchmarking Step 7: Estimate Future Performance Levels | |
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| Benchmarking Step 8: Establish Functional Goals and Gain Acceptance of Stakeholders | |
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| Alternative Future State Process Maps | |
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| Future State Improvement Estimates | |
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| Deliverables Acceptance Report | |
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| Control FMEA Worksheet | |
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| Additional Business Process Change Control Mechanisms | |
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| Project Assessment Summary | |
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| Issues List | |
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| Rolled Throughput Yields Worksheet | |