| Introducing: The Active Manager's Tool Kit | p. ix |
| Reproducible Tools for Assessing and Developing Your Leadership Skills | |
| How High Is Your People Quotient (PQ)? | p. 3 |
| How Do You Rate as a Leader? | p. 7 |
| How Do You Empower Your Employees? | p. 15 |
| What Is Your Leadership Style? | p. 25 |
| Motivating Others | p. 35 |
| Improving Your Communications | p. 40 |
| Ten Steps to Become an Effective Manager | p. 45 |
| Building Organizational Trust | p. 51 |
| A Case Study of an Attempt at Empowerment | p. 54 |
| Reproducible Tools for Coaching and Managing Employee Performance | |
| What Are Your Coaching Strengths? | p. 61 |
| How Do You Compare with the People You Find Difficult? | p. 75 |
| Are You a Love 'Em or Lose 'Em Manager? | p. 79 |
| Do You Support Star Performance? | p. 82 |
| Moving from Boss to Coach | p. 87 |
| Improving Morale and Enhancing Productivity | p. 93 |
| Designing and Implementing an Effective Performance Management Program | p. 98 |
| Developing Active Listening Skills among Your Employees | p. 107 |
| Seeing through Another's Eyes | p. 114 |
| Managing Real Time | p. 117 |
| Reproducible Tools for Building Collaboration and Teamwork | |
| What Does Your Team Need to Improve? | p. 127 |
| Who's On Your Team? | p. 133 |
| Is Your Team Functioning on All Cylinders? | p. 140 |
| Aligning Your Team | p. 145 |
| Clarifying Team Roles and Responsibilities | p. 158 |
| Building Distance Teams | p. 172 |
| Becoming a Team Player | p. 180 |
| Solving a Team Puzzle | p. 195 |
| Getting to Know Your Teammates | p. 202 |
| A Game of Team Trust | p. 208 |
| Reproducible Tools for Facilitating Planning and Problem Solving | |
| How Can You Manage Projects More Effectively? | p. 221 |
| Ten Hats Meeting Members Can Wear | p. 234 |
| Handling the Process Dimension of Meetings | p. 236 |
| Using the "Nominal Group Process" to Solve Problems | p. 245 |
| Improving Problem Solving in Meetings | p. 250 |
| Bettering the Quality of Group Discussion | p. 260 |
| Breaking Stalemates in Groups | p. 265 |
| Promoting the Value of "Yes" | p. 268 |
| Starting a Planning Process Strategically | p. 271 |
| Reproducible Tools for Leading Change | |
| How Ready Are Your People for Change? | p. 285 |
| Is Your Organization Ready for Change? | p. 288 |
| Coaching Employees through Change | p. 293 |
| Seeking Employee Opinion | p. 301 |
| Initiating and Managing Change | p. 315 |
| Understanding Change through Other People's Eyes | p. 325 |
| Discussing Change and Innovation | p. 330 |
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