Say It Right the First Time

ISBN-10: 0071408614

ISBN-13: 9780071408615

Edition: 2003

Authors: Loretta Malandro

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Description:

Language is the single most powerful tool leaders can use to affect the people around them. This work is not only filled with killer communication techniques and strategies, it is also a toolkit for managers, using powerful scripts, phrases, and key words.
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Book details

List price: $23.00
Copyright year: 2003
Publisher: McGraw-Hill Education
Publication date: 4/15/2003
Binding: Paperback
Pages: 304
Size: 6.00" wide x 8.00" long x 0.75" tall
Weight: 1.034
Language: English

As CEO of Malandro Consulting Group, Dr. Loretta Malandro is known worldwide for her expertise in organizational communication and cultural transformation. She is the innovator of 100% Accountability and her company delivers consulting services and programs using this model for building High Performance leaders, teams, and organizations.Loretta received her Ph.D. in Communication Theory and Research from Florida State University and her undergraduate degree at Kent State University. For the past 30 years, her company, the Malandro Consulting Group, has worked worldwide with Fortune 1000 companies. The Malandro group is known for helping leaders build world-class teams and organizations that produce extraordinary results based on people working effectively together.She is the author of several landmark business communication books published by McGraw-Hill Publishers including Fearless Leadership: How to Overcome Behavioral Blind Spots and Transform Your Organization and her most recent book: Speak Up, Show Up, and Stand Out: The 9 Communication Rules You Need to Succeed.

Acknowledgments
Introduction
Your Power and How It Impacts People
100% Accountability: Harnessing the Power of Your Words
The Key to the Kingdom: How to Capture Discretionary Effort and Build Accountability
Your Power, Your Position, and Its Impact: How to Gain Trust and Create Alignment
Your Words and How They Trigger Action or Reaction
The Black Hole: How to Make Your Point So What You Say Is What They Hear
15 Irritating Word Habits: How They Trigger Reaction and What to Do About It
When Your Words Get You in Trouble: How To Recover Quickly and Prevent a Repeat Performance
Your Words and How They Inspire or Derail
Talking Straight Responsibly: How to Be Direct and Handle People Who Are Not
Commitments with Integrity: How to Replace Casual Promises with Real Ownership
Holding People Accountable: How to Demand the "Best in Performance" and Get It
Index
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