Preface | p. xiii |
Background for Conducting Performance Reviews | p. 1 |
How to Plan, Conduct, and Write a Performance Review | p. 3 |
Setting Performance Goals | p. 4 |
Documenting Critical Incidents and Significant Behaviors | p. 7 |
Common Performance Review Errors | p. 9 |
Legal Issues | p. 12 |
Conducting the Review | p. 13 |
Making the Session Go Smoothly | p. 18 |
How to Talk About Salary | p. 20 |
Perfect Phrases for Performance Reviews | p. 20 |
Examples of Forms for Performance Reviews | p. 23 |
Perfect Phrases for Performance Appraisal | p. 33 |
Topics Listed Alphabetically | |
Accuracy | p. 41 |
Administrative Skills | p. 42 |
Analytic Skills | p. 44 |
Appraisal and Evaluation Skills | p. 46 |
Attendance | p. 48 |
Attitude or Approach to Work | p. 50 |
Coaching | p. 52 |
Communication Skills, Verbal | p. 54 |
Communication Skills, Written | p. 56 |
Computer Skills | p. 58 |
Conflict Management | p. 60 |
Cooperation | p. 62 |
Cost Cutting | p. 64 |
Creativity | p. 65 |
Customer Relations | p. 67 |
Data Entry | p. 69 |
Deadlines, Ability to Meet | p. 71 |
Decision Making | p. 72 |
Dedication to Job/Work | p. 74 |
Delegation | p. 76 |
Dependability | p. 78 |
Development of Subordinates | p. 80 |
Equal Opportunity/Diversity | p. 82 |
Ethical Behavior | p. 84 |
Feedback, Receiving and Giving | p. 86 |
Financial Management | p. 88 |
Flexibility | p. 90 |
General Job Skills | p. 91 |
Goal Achievement | p. 93 |
Goal and Objective Setting | p. 94 |
Grooming and Appearance | p. 96 |
Initiative | p. 98 |
Interpersonal Skills | p. 100 |
Judgment | p. 102 |
Knowledge of Company Processes | p. 104 |
Knowledge of Job | p. 105 |
Leadership Skills | p. 107 |
Listening Skills | p. 110 |
Long-Range Planning | p. 111 |
Management Control | p. 112 |
Management Skills | p. 114 |
Managing Details | p. 116 |
Managing Expenses | p. 117 |
Mechanical Skills | p. 118 |
Multi-Tasking | p. 120 |
Negotiating Skills | p. 122 |
Organizing Skills | p. 124 |
Orientation to Work | p. 125 |
Participative Management | p. 126 |
Personal Growth | p. 127 |
Persuasiveness | p. 128 |
Phone Skills | p. 130 |
Physical Abilities | p. 132 |
Planning and Scheduling | p. 133 |
Political Skills | p. 134 |
Potential for Advancement | p. 136 |
Problem Solving | p. 137 |
Productivity | p. 139 |
Product Knowledge | p. 141 |
Professionalism | p. 143 |
Programming Skills | p. 144 |
Project Management | p. 146 |
Quality Management | p. 148 |
Quality of Work | p. 150 |
Quantity of Work | p. 152 |
Research Abilities | p. 153 |
Resource Use | p. 154 |
Safety | p. 155 |
Sales Ability | p. 157 |
Stress, Ability to Work Under | p. 159 |
Supervisory Skills | p. 161 |
Teamwork | p. 163 |
Technical Skills | p. 165 |
Time Management Skills | p. 167 |
Topics by Job Category | |
General Job Skills/Traits | |
Accuracy | p. 41 |
Administrative Skills | p. 42 |
Attendance | p. 48 |
Customer Relations | p. 67 |
General Job Skills | p. 91 |
Interpersonal Skills | p. 100 |
Judgment | p. 102 |
Knowledge of Company Processes | p. 104 |
Knowledge of Job | p. 105 |
Productivity | p. 139 |
Safety | p. 155 |
Stress, Ability to Work Under | p. 159 |
Technical Skills | |
Analytic Skills | p. 44 |
Computer Skills | p. 58 |
Data Entry | p. 69 |
Mechanical Skills | p. 118 |
Problem Solving | p. 137 |
Product Knowledge | p. 141 |
Programming Skills | p. 144 |
Research Abilities | p. 153 |
Technical Skills | p. 165 |
Productivity | |
Cost Cutting | p. 64 |
Deadlines, Ability to Meet | p. 71 |
Decision Making | p. 72 |
Financial Management | p. 88 |
Goal Achievement | p. 93 |
Goal and Objective Setting | p. 94 |
Long-Range Planning | p. 111 |
Managing Details | p. 116 |
Organizing Skills | p. 124 |
Productivity | p. 139 |
Project Management | p. 146 |
Quality Management | p. 148 |
Quality of Work | p. 150 |
Quantity of Work | p. 152 |
Resource Use | p. 154 |
Sales Ability | p. 157 |
Time Management Skills | p. 167 |
Management/Leadership/Supervisory | |
Appraisal and Evaluation Skills | p. 46 |
Coaching | p. 52 |
Delegation | p. 76 |
Development of Subordinates | p. 80 |
Equal Opportunity/Diversity | p. 82 |
Leadership Skills | p. 107 |
Management Control | |
Management Skills | p. 114 |
Managing Expenses | p. 117 |
Participative Management | p. 126 |
Planning and Scheduling | p. 133 |
Supervisory Skills | p. 161 |
Communications/Interpersonal | |
Communication Skills, Verbal | p. 54 |
Communication Skills, Written | p. 56 |
Conflict Management | p. 60 |
Feedback, Receiving and Giving | p. 86 |
Listening Skills | p. 110 |
Negotiating Skills | p. 122 |
Phone Skills | p. 130 |
Political Skills | p. 134 |
Teamwork | p. 163 |
Personal Qualities/Characteristics | |
Attitude or Approach to Work | p. 50 |
Cooperation | p. 62 |
Creativity | p. 65 |
Dedication to Job/Work | p. 74 |
Dependability | p. 78 |
Ethical Behavior | p. 84 |
Flexibility | p. 90 |
Grooming and Appearance | p. 96 |
Initiative | p. 98 |
Orientation to Work | p. 125 |
Personal Growth | p. 127 |
Persuasiveness | p. 128 |
Physical Abilities | p. 132 |
Potential for Advancement | p. 136 |
Professionalism | p. 143 |
Ten Mistakes Managers Make When Conducting Performance Appraisals | p. 169 |
Seven Mistakes Employees Make During Performance Appraisals | p. 173 |
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