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| Acknowledgments | |
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| The Quest for Intelligence | |
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| The New e-Business Intelligentsia | |
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| The New Imperative | |
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| Fundamentals of Intelligence | |
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| Currency of the New Economy | |
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| Moving to Intelligence Everywhere | |
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| The B2B Intelligence Opportunity | |
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| Do It or Die | |
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| The Ever-Shifting Ground | |
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| Information Governance | |
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| Information Dictatorship | |
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| Information Anarchy | |
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| Information Democracy | |
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| Information Embassies | |
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| Take the Test | |
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| Summary | |
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| The Value of Information | |
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| The Data Liability Zone: When Data Is Just a Cost | |
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| The First Return on Information Zone: Implementing Departmental Business Intelligence | |
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| The Enterprise Intelligence Zone: Applying Business Intelligence across Departments | |
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| The Extended Enterprise Zone: Extending the Value of Existing Relationships through Value-Added Information Sharing | |
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| The Information Merchandising Zone: Selling Data to New Types of Customers via Intelligent Extranets | |
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| Data Overload | |
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| The Inexorable Rise of Data Volumes | |
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| The Data Silo Problem | |
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| The Globalization Challenge | |
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| The Data Quality Issue | |
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| Strategies to Deal with Data Overload | |
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| Summary | |
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| e-Business Intelligence at Work | |
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| Questions People Ask | |
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| The Marketing Analyst | |
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| The Purchasing Manager | |
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| Sources of Data | |
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| Information Democracies | |
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| Enterprise Business Intelligence | |
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| Making Better Faster Decisions | |
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| Controlling the Company's Course: Balancing the Corporate Scorecard | |
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| Business Intelligence, Business Benefits | |
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| Successful Strategies for Implementing an Enterprise Business Intelligence System | |
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| Summary | |
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| Customer Intelligence | |
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| The 360[degree] Relationship | |
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| The Utopian Segment of One: Segmentation 101 | |
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| The ABCs of CRM | |
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| New Forms of Customer Value Management | |
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| Summary | |
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| Ecommerce Intelligence | |
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| Performing without a Net: The Particulars of Web Business | |
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| The Need for Ecommerce Intelligence | |
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| Intelligent Scenarios: Benefits of Business Intelligence for Ecommerce | |
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| A Note on Privacy | |
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| Information Embassies | |
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| e-Business Intelligence Extranets | |
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| From Trading Products to Sharing Information | |
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| Evolving Models for Data Sharing | |
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| e-Business Intelligent Extranets: Tomorrow's Information ATMs | |
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| Risks and Rewards | |
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| Summary | |
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| Customer Care Extranets | |
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| A Win-Win Relationship | |
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| Summary | |
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| Empty, as no business book should have a Chapter 11! | |
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| Information Brokers | |
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| Design and Circumstance | |
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| Summary | |
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| Supply Chain Extranets | |
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| The Supply Chain Extranet Opportunity | |
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| Supply Chain Basics | |
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| Optimizing the Supply Chain | |
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| The Rise of Digital Marketplaces | |
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| Summary | |
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| Vision for Tomorrow | |
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| The e-Business Intelligence Future | |
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| e-Business Intelligence Every Day | |
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| Intelligence Everywhere | |
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| Intelligence for All | |
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| Management by Information | |
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| A "Normalized" World | |
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| The Big Hits and Misses | |
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| Summary | |
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| Final Note to the Reader | |
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| Popular Misconceptions about an e-Business Intelligence Implementation | |
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| Sharing Information Means Losing Control | |
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| Self-Service Is a Waste of Time for the Users | |
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| IT Cannot Understand the Business | |
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| We Do Not Need All That Data Anyway | |
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| The Search for Return: Justifying the Investment | |
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| Bibliography | |
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| Glossary | |
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| Index | |