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Service Management

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ISBN-10: 0071244409

ISBN-13: 9780071244404

Edition: N/A

Authors: James A. Fitzsimmons

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The Fitzsimmons' book contains excellent current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.
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Book details

Publisher: McGraw Hill Higher Education
Publication date: 5/1/2005
Pages: 605
Size: 6.81" wide x 8.52" long x 0.81" tall
Weight: 2.134