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Managing Services People and Technology

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ISBN-10: 0071194770

ISBN-13: 9780071194778

Edition: 2003

Authors: Mark Davis, Janelle Heineke

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Description:

This text offers an alternative to the growing service management market, in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns.
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Book details

Copyright year: 2003
Publisher: McGraw-Hill School Education Group
Binding: Paperback
Pages: 443
Size: 7.90" wide x 10.00" long x 0.72" tall
Weight: 1.650