BusinessSpeak Using the Gentle Art of Verbal Persuasion to Get What You Want at Work

Name: BusinessSpeak Using the Gentle Art of Verbal Persuasion to Get What You Want at Work
Price: 6.74 USD
Availability: InStock
ISBN: 9780070200005

ISBN-10: 0070200009

ISBN-13: 9780070200005

Edition: N/A

Authors: Suzette Haden Elgin

List price: $12.95

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Book details

List price: $12.95
Publisher: McGraw-Hill Companies, The
Binding: Paperback
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 0.946
Language: English

Preface
Introduction	p. 1
What's the Matter with You, Anyway?! Using the Power of Active Listening	p. 11
I Don't Feel Like You See What I'm Saying: Speaking the Other Person's Language	p. 29
How Did We Get into This Stupid Fight, Anyway?! Staying Out of Hostility Loops	p. 49
Over My Dead and Bleeding Body! Combining the Communication Techniques	p. 67
No Decent Person Would Do Such a Thing! Making Complaints and Criticism Effective	p. 81
Don't You Even Care?! Avoiding and Defusing Verbal Attacks	p. 97
Have You Stopped Cheating on Your Taxes? Increasing the Power of Your Arguments	p. 121
"But I Said Exactly the Right Words!" Increasing the Power of Your Body Language	p. 139
And As I Was Saying...But I Digress...: Using the Power of Metaphor for Rapid Change	p. 157
Hey! Not So Fast! Moving from Metaphors That Fail to Metaphors That Succeed	p. 175
Next, I'll Go Over the Nine Subsections of Section Ten for You...: Talking to People from Other Cultures	p. 189
Four Score and Six or Seven Years Ago, I Think...: Increasing the Power of Your Words	p. 199
It Just Popped into My Head from Out of Nowhere! Using the Fresh Perceptions of Your Right Brain	p. 215
Conclusion: The Four R's of Excellent Communication	p. 231
References and Bibliography	p. 233
Index	p. 243
Table of Contents provided by Blackwell. All Rights Reserved.