Quality Without Tears: the Art of Hassle-Free Management

Name: Quality Without Tears: the Art of Hassle-Free Management
Price: 3.23 USD
Availability: InStock
ISBN: 9780070145115

ISBN-10: 0070145113

ISBN-13: 9780070145115

Edition: 1995

Authors: Philip B. Crosby

List price: $20.00

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Crosby was the person who broke quality out of the narrow realm of statistics and control and this is one of the books in which he did that.

Book details

List price: $20.00
Copyright year: 1995
Publisher: McGraw-Hill Education
Publication date: 5/22/1995
Binding: Paperback
Pages: 224
Size: 5.20" wide x 7.90" long x 0.80" tall
Weight: 0.594
Language: English



Preface


Preface to the Original Edition



The Profile of a Problem Organization



The Quality Vaccine



Demotivation



A Quality Carol



Determination



The First Absolute: The Definition of Quality is Conformance to Requirements



The Second Absolute: The System of Quality is Prevention



The Third Absolute: The Performance Standard is Zero Defects



The Fourth Absolute: The Measurement of Quality is the Price of Nonconformance



Education



Implementation



Team Actions



Team Executions



The Saving of Emory Spellman



The Dehassling of Lightblue



Some Success Stories



Mixing the Vaccination Serum



How Come Very Little Ever Improves All By Itself?


Guidelines for Browsers


Index