What Every Supervisor Should Know

Name: What Every Supervisor Should Know
Availability: OutOfStock
ISBN: 9780070055759

ISBN-10: 0070055750

ISBN-13: 9780070055759

Edition: 5th (Student Manual, Study Guide, etc.)

Authors: Lester R. Bittel

List price: $23.82

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Description:

Long considered the standard in its field, the sixth edition of this practical, point-by-point guide to every major supervisory issue is now available in paperback. It contains new discussions of such timely topics as the ways in which recent environmental trends and innovations affect productivity . . . the impact of competency guidelines, computer surveillance, and expanding employee rights . . . and more. 30 line drawings.

Book details

List price: $23.82
Edition: 5th
Publisher: McGraw-Hill Companies, The
Pages: 672
Language: English



Preface


Supervisory Management


The Supervisor's Role in Management


Coping With Your Unique Environment


Supervision and the Management Process


Planning and Control


Making Plans and Carrying Out Policy


Exercising Control Over People and Processes


Managing Information and Solving Problems


Organizing, Staffing, and Training


Organizing an Effective Department


Staffing With Human Resources


Appraisal of Employee Performance


Training and Developing Employees


Activating the Work Force


Motivating People at Work


The Art and Science of Leadership


Effective Employee Communication


Managing Problem Performance


Counseling Troubled Employees


Converting Complaints and Conflict Into Cooperation


How and When to Discipline


Improving Departmental Productivity


Improving Productivity and Innovation


Building a Higher Quality of Performance


Controlling Costs and Budgets


Legal Concerns of Supervision


Equal Opportunity Under the Law


Employee Safety and Health Under OSHA


The Supervisor's Role in Labor Relations


Personal Development Portfolio: Toward Mastery of Your Job


Bootstrapping Your Career in Supervision and Management: With 22 Action Planning Checklists


Appendixes


Index