Quality Wars The Triumphs and Defeats of American Business

Name: Quality Wars The Triumphs and Defeats of American Business
Price: 7.8 USD
Availability: InStock
ISBN: 9780029166840

ISBN-10: 0029166845

ISBN-13: 9780029166840

Edition: 1994

Authors: Jeremy Main

List price: $32.95

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Book details

List price: $32.95
Copyright year: 1994
Publisher: Free Press
Publication date: 3/28/1994
Binding: Hardcover
Pages: 382
Size: 6.75" wide x 9.75" long x 1.25" tall
Weight: 1.584
Language: English

Jeremy Mainis a former member ofFortunemagazine's board of editors. He has reported on a wide range of quality programs throughout the 1980s and into the 1990s. The Juran Institute is one of the leading quality consulting firms in the world.



Introduction: "A Slight Problem"





The Beginning: An Emotional Experience


The Leaders: The Wrong Stuff


The People: How Hard it is


The Customers: Are You Listening?


The Tools: Uses and Misuses





The Automakers: Almost There


The Pacesetters: So Much Left to Do


The Fumblers: The Fires Went Out


The Railroaders: All Aboard


The Services: When Scrap Walks Out the Door


The Professions: They Need It Too


The Government: Did the Dinosaur Twitch?


Conclusion


Notes


Bibliography


Acknowledgments


Index