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Juran on Quality by Design The New Steps for Planning Quality into Goods and Services

ISBN-10: 0029166837
ISBN-13: 9780029166833
Edition: 1992
Authors: J. M. Juran
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Book details

List price: $66.00
Copyright year: 1992
Publisher: Free Press
Publication date: 5/4/1992
Binding: Hardcover
Pages: 538
Size: 6.25" wide x 9.50" long x 1.25" tall
Weight: 2.2
Language: English

J. M. Juran is the founder and Chairman Emeritus of Juran Institute, Inc. He is the author of Juran on Planning for Quality and Juran on Leadership for Quality (both Free Press) and has received over thirty awards and medals for his innovations and contributions in quality control.

Preface and Acknowledgments
How to Think About Quality Planning
Establish Quality Goals
Identify the Customers
Appendix: Then and Now in Quality Control
Determine Customer Needs
Provide Measurement
Develop Product Features
Develop Process Features
Develop Process Controls: Transfer to Operations
Strategic Quality Planning
Multifunctional Quality Planning
Departmental Quality Planning
The Data Base, Motivation, Training
Quality Planning for the Taurus: Case Example
Decisions for the Consumer Price Index:Case Example
Replanning the Product Development Process:Case Example
Epilogue: What Should I Do Next?
Glossary
References
Index

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