10 Minute Guide to Business Communication

Name: 10 Minute Guide to Business Communication
Availability: OutOfStock
ISBN: 9780028616001

ISBN-10: 0028616006

ISBN-13: 9780028616001

Edition: 1997

Authors: Raymond M. Olderman

List price: $10.95

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Learning to communicate effectively can solve a large number of problems in the workplace before they occur. This guide provides material on all the essential methods of communication including non-verbal and cross-cultural communication.

Book details

List price: $10.95
Copyright year: 1997
Publisher: John Wiley & Sons, Incorporated
Binding: Paperback
Pages: 144
Size: 5.75" wide x 8.75" long x 0.50" tall
Weight: 0.396
Language: English

Introduction
Communication: What Is It?	p. 1
Understanding the Communication Process	p. 4
Define Your Goal and Approach	p. 9
Taking a Look at Your Audience	p. 12
Choosing the Right Channel and the Right Time	p. 18
Research and Preparation	p. 24
Some Basics of Good Business Writing	p. 28
Effective Use of E-Mail	p. 33
How to Write an Informational Memo or Letter	p. 38
How to Write Good News Letters and Bad News Letters	p. 44
How to Write a Letter That Persuades	p. 56
Developing Your Listening Skills	p. 65
Communicating with Peers, Subordinates, and Superiors	p. 68
Communication and Productive Meetings	p. 76
Making Effective Presentations	p. 83
Nonverbal Communication and Body Language	p. 90
Gender-Oriented Communication Styles	p. 94
Communicating Across Cultures	p. 100
Understanding and Using the Grapevine	p. 107
Using Communication Skills to Solve Disagreements	p. 111
Measuring the Effectiveness of Your Communications	p. 117
Avoiding Misunderstandings in Communication	p. 121
Index	p. 127
Table of Contents provided by Blackwell. All Rights Reserved.