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    Glencoe Administrative Procedures for Medical Assisting A Patient-Centered Approach

    ISBN-10: 0028048636
    ISBN-13: 9780028048635
    Author(s): Barbara Prickett-Ramutkowski, Cindy Abel, Abdulai Barrie, Laurie Dazarow, Cindy Keller
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    List Price: $98.19
    Publisher: McGraw-Hill Higher Education
    Binding: Hardcover
    Pages: 944
    Size: 8.70" wide x 11.20" long x 0.79" tall
    Weight: 2.244
    Language: English

    PART I: INTRODUCTION TO MEDICAL ASSISTING Chapter 1: The Profession of Medical Assisting Chapter 2: Types of Medical Practice Chapter 3: Legal and Ethical Issues in Medical Practice Chapter 4: Communication With Patients, Families, and Coworkers PART II: ADMINISTRATIVE MEDICAL ASSISTING Section 1: Office Work Chapter 5: Using and Maintaining Office Equipment Chapter 6: Using Computers in the Office Chapter 7: Managing Correspondence and Mail Chapter 8: Managing Office Supplies Chapter 9: Maintaining Patient Records Chapter 10: Managing the Office Medical Records Section 2: Interacting With Patients Chapter 11: Telephone Techniques Chapter 12: Scheduling Appointments and Maintaining the Physician's Schedule Chapter 13: Patient Reception Area Chapter 14: Patient Education Section 3: Financial Responsibilities Chapter 15: Processing Insurance Claims Chapter 16: Bookkeeping and Banking Chapter 17: Billing and Collections Chapter 18: Accounts Payable, Payroll, and Contracts

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