Service Operations Management

Name: Service Operations Management
Price: 10.94 USD
Availability: InStock
ISBN: 9780024068118

ISBN-10: 002406811X

ISBN-13: 9780024068118

Edition: 1995

Authors: Roger W. Schmenner

List price: $90.00

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Book details

List price: $90.00
Copyright year: 1995
Publisher: Prentice Hall PTR
Binding: Hardcover
Pages: 576
Size: 7.50" wide x 9.75" long x 1.00" tall
Weight: 1.738
Language: English

Roger W. Schmenner is a visiting professor at the Judge School of Business, University of Cambridge. He is also Professor Emeritus of Operations Management and the former Randall L. Tobias Chair at Indiana University's Kelley School of Business. He has written three textbooks and consulted for over 80 companies.



Preface


The Nature of Services


Supporting the Service Encounter


Flows, Bottlenecks, and Balance


Bottlenecks in Space and Time: Layouts and Variability


Making Quality Happen


Service Standards, Plans, Schedules, and Controls


Matching Demand and Supply


Managing Inventories: Time-Independent Systems


Issues in Logistics, Location, and Franchising


Dealing With Capacity Change


Managing Projects


Tours


Cases


Exercises


Index