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| Preface | |
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| Introduction | |
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| Who is this guide intended for? | |
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| Purpose of this guide | |
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| Structure of this guide | |
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| Intercultural cities: concept | |
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| Genesis of the intercultural cities concept | |
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| The challenges addressed by the intercultural cities concept | |
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| Definition of an intercultural city | |
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| The research evidence for the intercultural city | |
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| The diversity advantage | |
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| The conditions: tapping the potential benefits of diversity | |
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| What type of diversity policies? | |
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| Dealing with diversity: The intercultural cities approach | |
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| Normative basis for the intercultural city | |
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| Key documents on intercultural diversity management | |
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| Intercultural education | |
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| Housing and participation | |
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| Intercultural approaches to public services | |
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| Employment and labour market | |
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| Mediation and conflict resolution | |
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| Language | |
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| Relations with media | |
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| An open and international outlook | |
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| Welcoming new arrivals | |
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| Building an intercultural city | |
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| Developing a vision for the intercultural city | |
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| Political leadership and commitment | |
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| Diversity-friendly discourse | |
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| Preparing an intercultural strategy | |
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| Establish management and leadership structures | |
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| Map intercultural issues and challenges facing the city | |
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| Building the intercultural strategy | |
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| Consultation and participation | |
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| Results-based accountability as a tool for building and monitoring the strategy | |
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| Elements of an intercultural urban strategy | |
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| Developing a positive attitude to diversity | |
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| Assessing the city functions through the "intercultural lens" | |
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| Education | |
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| The public realm | |
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| Housing and neighbourhoods | |
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| Public services and civic administration | |
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| Business and economy | |
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| Sport and the arts | |
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| Urban safety | |
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| Mediation and conflict resolution | |
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| Languages | |
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| Media strategy | |
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| Establish an international policy for the city | |
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| Evidence-based approach | |
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| Intercultural awareness training | |
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| Welcoming newcomers | |
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| Intercultural governance | |
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| Monitoring implementation and measuring progress | |
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