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    HCAHPS Basics A Resource Guide for Healthcare Managers

    ISBN-10: 1601462808
    ISBN-13: 9781601462800
    Author(s): Carrie Brady
    Description: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores have gone public, and your facility has more at stake than just reimbursement-your reputation is also on the line.
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    Publisher: Opus Communications
    Binding: Mixed Media
    Pages: 150
    Size: 7.00" wide x 9.00" long x 0.50" tall
    Weight: 0.638
    Language: English

    Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores have gone public, and your facility has more at stake than just reimbursement-your reputation is also on the line.

    Figure Listp. vi
    CD-ROM Filesp. vii
    About the Authorp. ix
    Acknowledgmentsp. x
    Dedicationp. xi
    Introductionp. xii
    What Is HCAHPS?p. 1
    Why HCAHPS Is Uniquep. 1
    HCAHPS Historyp. 2
    The HCAHPS Survey Questionsp. 7
    Topics Not Included in the HCAHPS Surveyp. 18
    Why HCAHPS Mattersp. 21
    Hospital Behavior and Public Opinionp. 22
    Making the Connection between HCAHPS, Quality, and Patient Safetyp. 23
    Pay for Performancep. 29
    Conclusionp. 31
    HCAHPS Survey Process Basicsp. 35
    Choosing a Survey Modep. 36
    Whether to Conduct the Survey Yourself or Use a Vendorp. 38
    Selecting a Vendorp. 40
    Selecting Patients to Be Surveyedp. 45
    Reviewing Your CMS Data Submissionsp. 48
    The Importance of Timingp. 49
    Conclusionp. 51
    Demystifying the Public Reporting Processp. 55
    Public Reporting Basicsp. 55
    Adjusting Data for Public Reportingp. 56
    Preview Report Processp. 63
    Hospital Compare Public Reporting Formatp. 64
    Reporting Your Own Datap. 67
    Dancing with the HCAHPS Datap. 69
    Understanding Your Information Environmentp. 70
    Mastering the Foundational Stepsp. 72
    Keep Your Eyes on Where You're Going, Not on Your Feetp. 78
    Orchestrating the Kick Line: Identification of Best Practicesp. 79
    Not Everyone Dances the Same Wayp. 80
    Be Gracefulp. 81
    Conclusionp. 82
    Common Pitfalls to Avoidp. 83
    Leadership Pitfallsp. 83
    Data Reporting Pitfallsp. 89
    Improvement Pitfallsp. 93
    Conclusionp. 98
    Case Studiesp. 99
    Griffin Hospital: Putting Patients and Caregivers Back in the Datap. 99
    Cleveland Clinic: Integrating HCAHPS with Other Informationp. 105
    Other CAHPS Surveys and the Future of HCAHPSp. 109
    Summary of Select CAHPS Surveysp. 109
    Surveys and Item Sets in Developmentp. 114
    The Future of HCAHPSp. 114
    Conclusionp. 115
    Epiloguep. 117
    Patient-Centered Strategies for HCAHPS Improvementp. 119
    Introductionp. 119
    A Good Place to Startp. 121
    Practices to Improve Communicationp. 123
    Practices to Improve Medication Communicationp. 133
    Practices to Improve Discharge Informationp. 134
    Practices to Decrease Noise at Nightp. 135
    Practices to Improve Cleanlinessp. 136
    Practices to Improve Pain Managementp. 137
    Care for the Caregiverp. 139
    Conclusionp. 149
    Table of Contents provided by Ingram. All Rights Reserved.

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