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Healing Healthcare: A Leadership Journey

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ISBN-10: 1576811409

ISBN-13: 9781576811405

Edition: 2012

Authors: Ph.d. Mark L. Dean

List price: $29.95
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Book details

List price: $29.95
Copyright year: 2012
Publisher: Goal Q P C Inc
Binding: Paperback
Pages: 152
Language: English

Acknowledgments
Publisher's Foreword
Introduction
What Have I Gotten Myself Into?
Inspiration and Hope
It's About The People; It's About The Process
Experience Is The Best Teacher
Lean Is A Cultural Transformation Tool
Back To The Real World
The Healing Way
Selecting Our First Lean Transformation Project
Transformation 101: My Initial Lean Learnings
Our First Value Stream Analysis - The Revenue Cycle
Implementing Our Rapid Improvement Plan
Our First Results
Celebrate The Wins!
The Emergency Department - A Healing Pathway
A Bump In The Road
The Healing Way - Standardize Best Practices
The Transformation Summit
Follow Up And Follow Through
Transformation Results - The New Healing U
Reflections on the Journey
Epilogue
About the Author
Glossary