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    Healing Healthcare: A Leadership Journey

    ISBN-10: 1576811409
    ISBN-13: 9781576811405
    Author(s): Ph.d. Mark L. Dean
    List price: $29.95
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    List Price: $29.95
    Publisher: Goal Q P C Inc
    Binding: Paperback
    Pages: 152
    Language: English

    Acknowledgments
    Publisher's Foreword
    Introduction
    What Have I Gotten Myself Into?
    Inspiration and Hope
    It's About The People; It's About The Process
    Experience Is The Best Teacher
    Lean Is A Cultural Transformation Tool
    Back To The Real World
    The Healing Way
    Selecting Our First Lean Transformation Project
    Transformation 101: My Initial Lean Learnings
    Our First Value Stream Analysis - The Revenue Cycle
    Implementing Our Rapid Improvement Plan
    Our First Results
    Celebrate The Wins!
    The Emergency Department - A Healing Pathway
    A Bump In The Road
    The Healing Way - Standardize Best Practices
    The Transformation Summit
    Follow Up And Follow Through
    Transformation Results - The New Healing U
    Reflections on the Journey
    Epilogue
    About the Author
    Glossary

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