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    Emotional Business: Inspiring Human Connectedness to Grow Earnings and the Economy

    ISBN-10: 1475926170
    ISBN-13: 9781475926170
    Author(s): Ravi Rao
    Description: If you've ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then you've experienced the business effects of emotional disconnection. In today's knowledge-driven and  More...
    List price: $18.95
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    List Price: $18.95
    Publisher: Textstream
    Binding: Paperback
    Pages: 230
    Size: 6.00" wide x 9.00" long x 0.75" tall
    Weight: 0.682
    Language: English

    If you've ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then you've experienced the business effects of emotional disconnection. In today's knowledge-driven and service centered economy, emotional excellence isn't idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun. Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to: • Evoke intense customer passion to boost sales • Eliminate the financial self-destruction of infighting • Excite employees to care for each other to ensure effectiveness Written for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right.

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