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    Uncommon Service How to Win by Putting Customers at the Core of Your Business

    ISBN-10: 1422133311
    ISBN-13: 9781422133316
    Edition: 2012
    Author(s): Frances Frei, Anne Morriss
    List price: $32.00
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    List Price: $32.00
    Copyright Year: 2012
    Publisher: Harvard Business Review Press
    Publication Date: 2/7/2012
    Binding: Hardcover
    Pages: 272
    Size: 6.25" wide x 9.50" long x 1.00" tall
    Weight: 1.342

    Acknowledgments
    Introduction If This is a Service Economy, Why am I Still on Hold?
    Truth Number 1: You Can't be Good at Everything
    Truth Number 2: Someone has to Pay for it
    Truth Number 3: It's Not your Employees' Fault
    Truth Number 4: You Must Manage your Customers
    Now Multiply it all by Culture
    Getting Bigger
    Conclusion
    Notes
    Index
    About the Authors

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