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    Managing for Quality and Performance Excellence:

    ISBN-10: 1285069463
    ISBN-13: 9781285069463
    Edition: 9th 2013
    Author(s): James R. Evans
    Description: Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors  More...
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    List Price: $258.95
    Edition: 9th
    Copyright Year: 2013
    Publisher: Cengage Learning
    Binding: Cloth Text 
    Pages: 816
    Size: 8.25" wide x 10.25" long x 1.25" tall
    Weight: 3.542
    Language: English

    Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

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