Conflict Resolution for Managers and Leaders, Trainer's Manual The CDR Associates Training Package

Name: Conflict Resolution for Managers and Leaders, Trainer's Manual The CDR Associates Training Package
Availability: OutOfStock
ISBN: 9780787985622

ISBN-10: 0787985627

ISBN-13: 9780787985622

Edition: 2007

Authors: CDR Associates

List price: $195.00

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Description:

CDR Associates' training programs have been recognized throughout the world for their high-quality, effective, and innovative approaches to handling conflict in diverse workplace settings. "Conflict Resolution for Managers and Leaders" is a comprehensive training package. CDR Associates offers their proven program for teaching participants the key concepts and skills in conflict management, negotiation, and dispute resolution. The "Conflict Resolution for Managers and Leaders" training package consists of a participant's workbook and a trainer's manual, which includes interactive exercises, presentations, group discussions, skill practices, and role play simulations.

Book details

List price: $195.00
Copyright year: 2007
Publisher: John Wiley & Sons, Incorporated
Publication date: 7/16/2007
Binding: Looseleaf - sheets only
Pages: 192
Size: 11.70" wide x 11.55" long x 2.95" tall
Weight: 3.696
Language: English



Acknowledgments


About Cdr Associates


Introduction


CDR’s Training Strategy


CDR’s Approach to Conflict and Collaboration


Overview of the Modules


Contents of the Modules


What Every Trainer Should Know


A Lifelong Journey



Dynamics of Competition and Cooperation



Causes and Dynamics of Conflict



Interest-Based Negotiation and Problem Solving



Communication Skills I: Effective Listening



Communication Skills II: Framing and Reframing



Raising Conflict Productively



Structural Conflict in Organizations



Facilitative Leadership