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    Communication Skills in Pharmacy Practice A Practical Guide for Students and Practitioners

    ISBN-10: 0781765986
    ISBN-13: 9780781765985
    Author(s): Robert S. Beardsley, William N. Tindall, Carole Kimberlin
    Description: The Fifth Edition of Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust between  More...
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    List Price: $49.95
    Edition: 5th
    Publisher: Lippincott Williams & Wilkins
    Binding: Paperback
    Pages: 256
    Size: 5.50" wide x 8.50" long x 0.50" tall
    Weight: 0.550
    Language: English

    The Fifth Edition of Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust between them and their future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice NEW TO THE FIFTH EDITION: New Pharmacy and Pharmacy Technician Instructor's Manuals available on the textbook's thePoint site help faculty administer and deliver their courses. New chapter on medication safety and communication skills (Chapter 9) offers strategies to reduce medication errors and protect patient safety. New chapter on electronic communication in healthcare (Chapter 13) provides guidelines to avoid common misunderstandings via email and the Internet. Expanded coverage of communication skills and interprofessional collaboration (Chapter 12) helps students learn how to effectively interact with other members of the healthcare team New photographs, illustrations, and tables visually engage students and enhance learning and retention of important concepts.

    Preface
    Patient-Centered Communication in Pharmacy Practice
    Overview
    Introduction
    Pharmacists' Responsibility in Patient Care
    Importance of Communication in Meeting Your Patient Care Responsibilities
    What is Patient-Centered Care?
    Understanding Medication Use from the Patient Perspective
    Encouraging a More Active Patient Role in Therapeutic Monitoring
    A Patient-Centered View of the Medication Use Process
    Summary
    Review Questions
    References
    Principles and Elements of Interpersonal Communication
    Overview
    Setting the Stage
    Components of the Interpersonal Communication Model
    Personal Responsibilities in the Communication Model
    In Search of the Meaning of the Message
    Importance of Perception in Communication
    Summary
    Review Questions
    Review Cases
    References
    Suggested Readings
    Nonverbal Communication
    Overview
    Nonverbal versus Verbal Communication
    Elements of Nonverbal Communication
    Distracting Nonverbal Communication
    Detecting Nonverbal Cues in Others
    Dealing with Sensitive Issues
    Overcoming Distracting Nonverbal Factors
    Summary
    Review Questions
    References
    Barriers to Communication
    Overview
    Introduction
    Environmental Barriers
    Personal Barriers
    Administrative Barriers
    Time Barriers
    Summary
    Review Questions
    References
    Listening and Empathic Responding
    Overview
    Listening Well
    Empathic Responding
    Attitudes Underlying Empathy
    Nonverbal Aspects of Empathy
    Problems in Establishing Helping Relationships
    Summary
    Review Questions
    References
    Suggested Readings
    Assertiveness
    Overview
    Beginning Exercise
    Defining Assertiveness
    Theoretical Foundations
    Assertiveness Techniques
    Assertiveness and Patients
    Assertiveness and Other Health Care Professionals
    Assertiveness and Employees
    Assertiveness and Employers
    Assertiveness and Colleagues
    Summary
    Review Questions
    Review Cases
    References
    Interviewing and Assessment
    Overview
    Introduction
    Components of an Effective Interview
    Interviewing as a Process
    Interviewing in Pharmacy Practice
    Interviewing and Patient-Reported Outcomes
    Documenting Interview Information
    Interviewing Using the Telephone
    Summary
    Review Questions
    References
    Suggested Readings
    Helping Patients Manage Therapeutic Regimens
    Overview
    Introduction
    False Assumptions About Patient Understanding and Medication Adherence
    Techniques to Improve Patient Understanding
    Techniques to Establish New Behaviors
    Techniques to Facilitate Behavior Change
    Theoretical Foundations Supporting Behavior Change
    Applying Motivational Interviewing Principles and Strategies
    Summary
    Review Questions
    References
    Medication Safety and Communication Skills
    Overview
    Introduction to Medication Safety Issues
    Types of Errors: Possible Causes and Potential Solutions
    General Strategies to Enhance Patient Safety
    When Errors Occur
    Summary
    Review Questions
    References
    Suggested Readings
    Strategies to Meet Specific Needs
    Overview
    Introduction
    Older Adults
    Communication Impairments
    Patients with Disabilities
    Terminally Ill Patients
    Patients with HIV or AIDS
    Patients with Mental Health Problems
    Suicidal Patients
    Patients with Low Health Literacy
    Cultural Competence
    Caregivers
    Summary
    Review Questions
    Review Cases
    References
    Suggested Readings
    Relevant Websites
    Communicating with Children About Medicines
    Overview
    Need for Educating Children and Their Parents About Medicines
    Importance of Using a Patient-Centered Interaction Style
    Understanding the Cognitive Developmental Level of a Child
    General Principles for Communicating with and Empowering Children
    Toddlers and Preschool Children
    School-Age Children
    Adolescents
    Summary
    Review Questions
    Review Exercise
    References
    Communication Skills and Interprofessional Collaboration
    Overview
    Pharmacist Roles in Collaborative Medication Therapy Management
    Barriers and Facilitators to Collaborative Partnerships
    Initial Steps to Developing Collaborative Arrangements
    Building Trust: The Cornerstone to Successful Collaborative Arrangements
    Using Communication Skills to Enhance Collaborative Relationships
    Six Critical Behaviors Within Collaborative Partnerships
    Summary
    Review Questions
    References
    Suggested Readings
    Electronic Communication in Health Care
    Overview
    Introduction
    Use of the Internet
    Use of E-mail in Society
    Patient-Provider Use of Electronic Communication
    Interprofessional Use of Electronic Communication
    Patient Privacy and System Security Issues
    Liability and the Therapeutic Relationship
    Establishing Pharmaceutical Care Services Using Electronic Communication
    Composing and Managing E-mail Messages
    Summary
    Review Questions
    References
    Ethical Behavior when Communicating Patients
    Overview
    Ethical Patient Care
    A Pharmacy Code of Conduct for a Modern World
    Seven Key Principles Guiding Ethical Conduct
    How Pharmacists Can Resolve Ethical Dilemmas
    Analyzing Patient Cases
    Contemporary Topics in Pharmacy Care
    Summary
    Review Questions
    References
    Index

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