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| Preface | |
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| Building a Strategic Framework to Analyze Supply Chains | |
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| Understanding the Supply Chain | |
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| What Is a Supply Chain? | |
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| The Objective of a Supply Chain | |
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| The Importance of Supply Chain Decisions | |
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| Decision Phases in a Supply Chain | |
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| Process View of a Supply Chain | |
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| Examples of Supply Chains | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Bibliography | |
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| Supply Chain Performance: Achieving Strategic Fit and Scope | |
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| Competitive and Supply Chain Strategies | |
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| Achieving Strategic Fit | |
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| Expanding Strategic Scope | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Bibliography | |
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| Supply Chain Drivers and Metrics | |
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| Drivers of Supply Chain Performance | |
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| Framework for Structuring Drivers | |
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| Facilities | |
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| Inventory | |
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| Transportation | |
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| Information | |
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| Sourcing | |
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| Pricing | |
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| Obstacles to Achieving Fit | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Bibliography | |
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| Case Study Seven-Eleven Japan Co. | |
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| Designing the Supply Chain Network | |
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| Designing Distribution Networks and Applications to e-Business | |
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| The Role of Distribution in the Supply Chain | |
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| Factors Influencing Distribution Network Design | |
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| Design Options for a Distribution Network | |
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| e-Business and the Distribution Network | |
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| Distribution Networks in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Bibliography | |
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| Network Design in the Supply Chain | |
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| The Role of Network Design in the Supply Chain | |
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| Factors Influencing Network Design Decisions | |
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| Framework for Network Design Decisions | |
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| Models for Facility Location and Capacity Allocation | |
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| The Role of IT in Network Design | |
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| Making Network Design Decisions in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Exercises | |
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| Bibliography | |
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| Case Study Managing Growth at SportStuff.com | |
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| Network Design in an Uncertain Environment | |
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| The Impact of Uncertainty on Network Design | |
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| Discounted Cash Flow Analysis | |
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| Representations of Uncertainty | |
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| Evaluating Network Design Decisions Using Decision Trees | |
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| AM Tires: Evaluation of Supply Chain Design Decisions Under Uncertainty | |
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| Risk Management and Network Design | |
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| Making Supply Chain Decisions Under Uncertainty in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Exercises | |
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| Bibliography | |
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| Case Study BioPharma, Inc. | |
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| Planning Demand and Supply in a Supply Chain | |
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| Demand Forecasting in a Supply Chain | |
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| The Role of Forecasting in a Supply Chain | |
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| Characteristics of Forecasts | |
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| Components of a Forecast and Forecasting Methods | |
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| Basic Approach to Demand Forecasting | |
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| Time-Series Forecasting Methods | |
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| Measures of Forecast Error | |
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| Forecasting Demand at Tahoe Salt | |
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| The Role of IT in Forecasting | |
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| Risk Management in Forecasting | |
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| Forecasting in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Exercises | |
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| Bibliography | |
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| Case Study Specialty Packaging Corporation, Part A | |
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| Aggregate Planning in a Supply Chain | |
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| The Role of Aggregate Planning in a Supply Chain | |
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| The Aggregate Planning Problem | |
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| Aggregate Planning Strategies | |
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| Aggregate Planning Using Linear Programming | |
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| Aggregate Planning in Excel | |
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| The Role of IT in Aggregate Planning | |
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| Implementing Aggregate Planning in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Exercises | |
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| Case Study Specialty Packaging Corporation, Part B | |
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| Planning Supply and Demand in a Supply Chain: Managing Predictable Variability | |
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| Responding to Predictable Variability in a Supply Chain | |
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| Managing Supply | |
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| Managing Demand | |
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| Implementing Solutions to Predictable Variability in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Exercises | |
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| Bibliography | |
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| Case Study Mintendo Game Girl | |
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| Planning and Managing Inventories in a Supply Chain | |
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| Managing Economies of Scale in a Supply Chain: Cycle Inventory | |
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| The Role of Cycle Inventory in a Supply Chain | |
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| Economies of Scale to Exploit Fixed Costs | |
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| Economies of Scale to Exploit Quantity Discounts | |
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| Short-Term Discounting: Trade Promotions | |
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| Managing Multiechelon Cycle Inventory | |
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| Estimating Cycle Inventory-Related Costs in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Exercises | |
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| Bibliography | |
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| Case Study Delivery Strategy at MoonChem | |
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| Economic Order Quantity | |
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| Managing Uncertainty in a Supply Chain: Safety Inventory | |
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| The Role of Safety Inventory in a Supply Chain | |
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| Determining Appropriate Level of Safety Inventory | |
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| Impact of Supply Uncertainty on Safety Inventory | |
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| Impact of Aggregation on Safety Inventory | |
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| Impact of Replenishment Policies on Safety Inventory | |
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| Managing Safety Inventory in a Multiechelon Supply Chain | |
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| The Role of IT in Inventory Management | |
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| Estimating and Managing Safety Inventory in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Exercises | |
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| Bibliography | |
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| Case Study Managing Inventories at ALKO Inc. | |
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| The Normal Distribution | |
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| The Normal Distribution in Excel | |
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| Expected Shortage Cost per Cycle | |
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| Determining the Optimal Level of Product Availability | |
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| The Importance of the Level of Product Availability | |
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| Factors Affecting Optimal Level of Product Availability | |
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| Managerial Levers to Improve Supply Chain Profitability | |
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| Setting Product Availability for Multiple Products Under Capacity Constraints | |
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| Setting Optimal Levels of Product Availability in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Exercises | |
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| Bibliography | |
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| Optimal Level of Product Availability | |
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| An Intermediate Evaluation | |
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| Expected Profit from an Order | |
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| Expected Overstock from an Order | |
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| Expected Understock from an Order | |
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| Simulation Using Spreadsheets | |
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| Designing and Planning Transportation Networks | |
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| Transportation in a Supply Chain | |
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| The Role of Transportation in a Supply Chain | |
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| Modes of Transportation and Their Performance Characteristics | |
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| Transportation Infrastructure and Policies | |
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| Design Options for a Transportation Network | |
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| Trade-Offs in Transportation Design | |
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| Tailored Transportation | |
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| The Role of IT in Transportation | |
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| Risk Management in Transportation | |
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| Making Transportation Decisions in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Exercises | |
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| Bibliography | |
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| Managing Cross-Functional Drivers in a Supply Chain | |
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| Sourcing Decisions in a Supply Chain | |
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| The Role of Sourcing in a Supply Chain | |
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| In-House or Outsource | |
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| Third- and Fourth-Party Logistics Providers | |
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| Supplier Scoring and Assessment | |
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| Supplier Selection-Auctions and Negotiations | |
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| Contracts and Supply Chain Performance | |
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| Design Collaboration | |
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| The Procurement Process | |
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| Sourcing Planning and Analysis | |
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| The Role of IT in Sourcing | |
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| Risk Management in Sourcing | |
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| Making Sourcing Decisions in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Exercises | |
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| Bibliography | |
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| Pricing and Revenue Management in a Supply Chain | |
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| The Role of Pricing and Revenue Management in a Supply Chain | |
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| Pricing and Revenue Management for Multiple Customer Segments | |
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| Pricing and Revenue Management for Perishable Products | |
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| Pricing and Revenue Management for Seasonal Demand | |
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| Pricing and Revenue Management for Bulk and Spot Contracts | |
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| The Role of IT in Pricing and Revenue Management | |
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| Using Pricing and Revenue Management in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Exercises | |
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| Bibliography | |
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| Information Technology in a Supply Chain | |
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| The Role of IT in a Supply Chain | |
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| The Supply Chain IT Framework | |
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| Customer Relationship Management | |
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| Internal Supply Chain Management | |
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| Supplier Relationship Management | |
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| The Transaction Management Foundation | |
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| The Future of IT in the Supply Chain | |
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| Risk Management in IT | |
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| Supply Chain IT in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Bibliography | |
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| Coordination in a Supply Chain | |
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| Lack of Supply Chain Coordination and the Bullwhip Effect | |
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| The Effect on Performance of Lack of Coordination | |
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| Obstacles to Coordination in a Supply Chain | |
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| Managerial Levers to Achieve Coordination | |
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| Building Strategic Partnerships and Trust Within a Supply Chain | |
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| Continuous Replenishment and Vendor-Managed Inventories | |
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| Collaborative Planning, Forecasting, and Replenishment (CPFR) | |
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| The Role of IT in Coordination | |
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| Achieving Coordination in Practice | |
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| Summary of Learning Objectives | |
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| Discussion Questions | |
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| Bibliography | |
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| Name Index | |
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| Subject Index | |